Help & Support


Frequently asked questions

How do I access my account for the first time?

If you are an employer, financial professional, or third party administrator, your username and temporary password is sent to you via mail or emailed when you first set up an account with Transamerica. If you did not receive or cannot locate your login information, please contact us for assistance.

If you are a plan participant, you can sign up to access your retirement plan on

I have a retirement account through my employer. Why can’t I log in?

To access the plan participant website for employees, please visit

I’ve forgotten my username or password. What should I do?

Visit the Forgot Username page to retrieve your username.
Forgot password? You can request a password reset link to be sent to your email.

Can I change my username and/or password?

You may change your username and/or password at any time by signing in and visiting your Profile page.

Why am I getting the Terms of Use page?

The Terms of Use page provides you with information on limitation of liability, use of the site, jurisdictional issues, trademarks, service marks, copyrights, calculator data and plan data. If you are a first-time user, you must read and agree to the Terms of Use before you can access the site. Thereafter, the Terms of Use page will display once every year.

Need more help? Give us a call.

For Employers  l  866-498-4557 or       
Transamerica representatives are available Monday - Friday from 8 a.m. to 7 p.m. ET.

For Financial Advisors  l  888-401-5826 or       
Transamerica representatives are available Monday - Friday from 8 a.m. to 7 p.m. ET.     

For Third Party Administrators  l  877-398-7526 or       
Transamerica representatives are available Monday - Friday from 8 a.m. to 7 p.m. ET.

This material was prepared for general distribution. It is being provided for informational purposes only and should not be viewed as an investment recommendation. If you need advice regarding your particular investment needs, contact a financial professional.

© Copyright 2023 Transamerica Retirement Solutions, LLC. All rights reserved.
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Securities offered through Transamerica Investors Securities Corporation (TISC), member FINRA, 440 Mamaroneck Avenue, Harrison, NY 10528. Investment advisory services are offered through Transamerica Retirement Advisors, LLC (TRA), registered investment advisor. References to Transamerica on this site apply to an individual company or collectively to these and other Transamerica companies. Copyright 2011-2020 Transamerica Corporation, 6400 C St SW, Cedar Rapids, IA 52499 - All Rights Reserved.